11. Appendix A: Troubleshooting

I can't login to my account.

Make sure you have cookies enabled on your Internet browser. Please check with your browser's help file or documentation for instructions.

Make sure your username and password is correct, and that your Caps Lock key is turned off.

I can't find my password.

Your password should have been emailed to you when your account was created. If you did not receive the email check your junk mail folder. Many times web email programs like Yahoo will mistake this email for spam. If this is the problem you may want to add the "info@readhisword.com" email address to your contact list in order to fix the problem in the future.

If you never received the email at all, try using the "Reset My Password" feature of the website located in the login box area. If you still do not receive your password in an email contact us for support.

I don't have any reading assignments in my Active Schedule box.

Check that your start date isn't after today's date.

I can't find the footnotes when reading the Old Testament online.

Currently Living Stream Ministry does not offer online footnotes for the Recovery Version online. The Recovery Version online service is not provided by or maintained by ReadHisWord.com. To read the footnotes you must purchase a physical copy of the Holy Bible Recovery Version with footnotes from Living Stream Ministry.
www.livingstream.org